Delivered by our experienced Customer Service Trainer this maritime specific look at Customer Service Management will provide your employees with all the necessary skills to deal with passengers and tourists onboard vessels operating in today’s competitive environment.

QMTS offers a wide range of employee learning development programs, which can be delivered in-house or off site. Our programs concentrate on improving performance for small or large organisations and are developed to meet the specific needs of your employees, supervisors, management and your workplace. Our programs can also lead to a nationally recognised qualification.

Programs available include:

Customer Service

Effective Communication

Conflict Resolution

Negotiation

Train the Trainer

Cert IV Training and Assessment

Food Handling

Please call us for more information about our customised programs.

“An organisation with a strong commitment to development is likely to have ‘engaged’ employees. An ‘engaged’ employee is a motivated employee”. Derek Stockley

Other Services

Once you complete your course Queensland Marine Training Services can also guide you through the employment process by providing assistance with all aspects of your job search. Our team has vast experience in private, commercial and government sector requirements.

Our services include:

Obligation free evaluation of your existing resume

Resume Writing

Interview coaching

Preparation of government job applications including selection criteria